Terms of Service

Last Updated: January 27, 2026

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND WAIVER OF JURY TRIALS AND CLASS ACTIONS GOVERNING DISPUTES ARISING FROM USE OF THE AIRPM SERVICES.

1. Introduction and Acceptance

Welcome to airPM. These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "you," or "your") and airPM LLC ("Company," "we," "us," or "our"), a Tennessee limited liability company.

The airPM platform (the "Service") is a web-based application designed to assist healthcare providers and patients in monitoring Durable Medical Equipment (DME) therapy adherence.

By accessing, logging into, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using this Service on behalf of a medical practice or organization ("Provider"), you represent that you are an authorized user under that Provider's Master Services Agreement with us.

2. Eligibility and Access

2.1. Age Restriction. The Service is intended solely for users who are eighteen (18) years of age or older. By using the Service, you represent and warrant that you are at least 18 years old. Access by minors is strictly prohibited.

2.2. Geographic Restriction (US Only). The Service is controlled and operated from facilities in the United States. We make no representations that the Service is appropriate or available for use in other locations. Access to the Service is technically blocked for IP addresses originating outside of the United States.

3. Medical and Emergency Disclaimer

3.1. Not Medical Advice. The Service is an administrative and data aggregation tool only. airPM does not practice medicine, diagnose conditions, or provide medical advice.

  • For Staff: You acknowledge that you are solely responsible for all clinical decisions, diagnoses, and treatment plans derived from data presented in the Service.
  • For Patients: The data provided in the Patient Portal is for informational purposes only. Never disregard professional medical advice or delay in seeking it because of something you have read on the Service.

3.2. Not for Emergencies. The Remote Patient Monitoring (RPM) features of this Service do not provide real-time emergency monitoring or response. If you are experiencing a medical emergency, call 911 immediately.

4. Artificial Intelligence (AI) Disclaimer

The Service utilizes Artificial Intelligence (AI) and Large Language Models (LLMs), such as Amazon Bedrock/Claude, to summarize patient data and suggest workflows.

  • Probabilistic Nature: You acknowledge that AI outputs are probabilistic and may contain errors, omissions, or "hallucinations".
  • Human Review Required: All AI-generated summaries, intervention recommendations, or drafts must be reviewed and verified by a licensed clinician prior to use in patient care or inclusion in a medical record. Reliance on AI-generated content is at your own risk.

5. User Accounts and Security

5.1. Credentials. You are responsible for maintaining the confidentiality of your login credentials. You agree to use a strong password that meets our security requirements (minimum 12 characters, including uppercase, lowercase, numbers, and special characters).

5.2. Session Security. For your protection, the Service utilizes automatic session timeouts after 30 minutes of inactivity. You agree to log out of your account at the end of each session, especially when using a shared or public computer.

5.3. No Sharing. Your account is unique to you. You may not share your username or password with any other person. We track all actions taken under your account for HIPAA audit purposes.

6. SMS (Text Messaging) Terms

If you are a patient enrolled in the RPM program, you may opt-in to receive SMS text messages regarding your therapy.

  • Consent: SMS messages are sent only to users who have explicitly provided consent.
  • Frequency: Message frequency varies but is estimated at 0-3 messages per week while enrolled.
  • Content: Messages may include therapy check-ins, appointment reminders, care instructions, and program updates.
  • Cost: Message and data rates may apply.
  • Opt-Out: You may cancel SMS service at any time. Text "STOP" to the shortcode or number provided. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • Support: For help, text "HELP" to the number provided or contact support@airpm.io.
  • Carriers: Wireless carriers are not liable for delayed or undelivered messages.

7. Acceptable Use

You agree not to:

  • Reverse engineer, decompile, or disassemble any aspect of the Service.
  • Use the Service to build a competitive product or service.
  • Attempt to scrape, index, or extract data from the Service using automated bots or scripts.
  • Input false, misleading, or inaccurate information into the Service.
  • Interfere with the security features of the Service.

8. Third-Party Data

The Service displays data originating from external sources, such as CPAP manufacturers (e.g., Respironics, React Health) and Electronic Medical Records (EMR) systems. airPM is not responsible for the accuracy, timeliness, or completeness of data received from these third parties. Service interruptions caused by third-party API outages are beyond our control.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share your information, including device therapy metrics and demographics.

10. Termination

We reserve the right to suspend or terminate your access to the Service immediately, without notice, if:

  • You breach these Terms.
  • The Master Services Agreement with your Provider expires or is terminated.
  • We detect suspicious activity or security risks associated with your account.

11. Disclaimers and Limitation of Liability

11.1. "As Is" Basis. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

11.2. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIRPM LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Davidson County, Tennessee.

13. Dispute Resolution and Arbitration

13.1. Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.

13.2. Waiver of Class Actions. YOU AND AIRPM LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and airPM LLC agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims and may not otherwise preside over any form of a representative or class proceeding.

13.3. Waiver of Jury Trial. You and airPM LLC specifically waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury. You are instead electing to have all claims and disputes resolved by arbitration.

13.4. Exceptions. Notwithstanding the foregoing, either party may: (a) Assert an individual claim in small claims court for disputes and actions within the scope of that court's jurisdiction; and (b) Seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

13.5. Venue. For any disputes that are not subject to arbitration (or if this arbitration clause is found to be unenforceable), you and airPM LLC agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Davidson County, Tennessee.

14. Contact Information

If you have questions about these Terms, please contact us at:

airPM LLC
Email: support@airpm.io